Enrollment – Request for Service
How do I enroll with Stream Energy?
Simply visit us online
or call us at 1-877-369-8150. Please have your utility account number handy. The process is quick and easy and it usually takes about 4 minutes to complete a request for service. There are no credit checks and no deposits involved. We look forward to serving you.
Why are you asking for my utility account number to become a customer of Stream Energy?
To become a part of the Stream Energy family you need to have an active utility account at the location you are requesting energy service. Your current utility account number will remain the same no matter which competitive supplier you select. Providing that number to us helps Stream Energy confirm that we will complete your switch in a timely and responsible fashion.
Where do I find my utility account number?
You can find your utility account number on your current energy bill. If you do not have your current energy bill you can call your local utility company to get this information. They will be happy to provide it to you.
For electricity, how long does it take for my switch to Stream Energy to become effective?
Your switch will usually be finalized anywhere from 20 to 50 days. This is because the switch is completed by your local utility company (not Stream Energy) the next time they read your meter. If your next meter date is outside of 20 days from the date you submitted your switch request, then you will be switched on that date. If your next meter read cycle is within 20 days from the date you request your switch, then the meter reader will finalize your switch on the first meter reading date that is outside of the next 20 days.
For gas, how long does it take for my switch to Stream Energy to become effective?
Example: For a customer to be switched to a supplier on their expected meter reading date of May, the utility must receive the enrollment request prior to the first business day of April but after the first business day of March.
How do I know when my meter will be read again?
You can find your next meter read date on your current energy bill. If you do not have your current energy bill you can call your local utility company to get this information. They will be happy to provide this information for you.
Will I experience an interruption in service while switching to Stream Energy?
No. You will not experience a change in service quality. If you experience an outage or gas leak, your service will be restored just as quickly as every other house on your block regardless of your energy provider. The reliability of the energy service at your premise will remain the same as it has always been.
Do I need to contact my current provider when switching to Stream Energy?
No. Stream Energy will notify your utility company that you have decided to switch your energy supplier and then the utility company will notify your current energy supplier. It is a seamless process that requires nothing further from you after you complete Stream Energy’s quick and easy enrollment process.
Are there any fees to switch to Stream Energy?
No. Switching to Stream Energy is free to you and your family. There are no fees associated with switching. Prior to switching, we recommend that you contact your previous provider to confirm you will not be subject to an Early Cancellation Fee if you switch immediately.
What is the Price to Compare (PTC)?
The price to compare is the price per kilowatt hour (kWh) or the price per Therm your local utility company will charge for the energy charge portion of your of your bill.
Do you offer Budget Billing?
Stream Energy offers Budget Billing in both Texas and Georgia. A customer must establish Budget Billing when they become a Stream Energy customer. If the customer is on Budget Billing with their previous provider, they must true-up their account when they switch to Stream Energy. Depending on various factors, including season, this action may cause a credit or debit with the previous provider.
In Pennsylvania where the Utility does the billing, customers will automatically remain on Budget Billing when they switch to Stream Energy. Nothing will change for the customer.
While the Utility also does the billing in Maryland, New Jersey, New York, and Washington, D.C., Budget Billing does not carry over for the energy charges when a customer switches providers. Distribution charges however will remain on Budget Billing. Like in Texas and Georgia, the customer must true-up their account when they switch to Stream Energy. Stream Energy does not offer Budget Billing at this time in Maryland, New Jersey, New York or Washington, D.C. but would like to in the near future.
Whatever market a customer is in, they should always contact their current provider to determine how their budget plan will be impacted by switching to a new provider.
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