Contracts and Rates
How can I renew my fixed rate contract?
Simply click here.
Choose the service plan you like. Have your account information handy. Or, if you prefer, you can contact our Loyalty Team at 1-877-369-8180 to discuss your options with a trained specialist. We are standing by to help you make the right decision for you and your family, quickly and easily.
I’m on a Variable Price Plan. How do I lock into a fixed rate contract?
You have made a wise choice by seeking peace of mind and price-certainty when it comes to locking in your energy rate. Simply click here.
Choose the service plan you like. Have your account information handy. Or, if you prefer, you can contact our Loyalty Team to discuss your options with a trained specialist. We are standing by to help you make the right decision for you and your family, quickly and easily.
I signed up for a fixed rate contract and you just changed your rates. How do I get the new rate?
Once you’ve locked into an agreement, you can change your fixed rate agreement to a different plan by paying the Early Cancellation Fee. Sometimes, this proves cost-effective and advantageous for a customer. Typically, though, it is not wise to change your fixed plan prior to the expiration date since an Early Cancellation Fee will almost always apply. Stream Energy makes every effort to provide very competitive options on a timely basis for fixed rate products. We do this by immediately pre-purchasing the power necessary to serve you for the entire length of your fixed rate agreement. As soon as you lock-in with Stream Energy, we immediately purchase that energy on your behalf. For that reason, it is difficult for us to allow our customers to freely change rates after committing to a fixed rate agreement of a certain length and rate.
Will I be notified of my contract expiration?
Absolutely. You will receive multiple notices to inform you of the upcoming expiration date of your contract as well as the options that are available to you. We will attempt to notify you via email, phone call and a letter. Our goal is to help you safely transition to your next fixed rate without experiencing a spike in energy bills that can result if one fixed rate agreement expires prior to locking-in a subsequent fixed rate agreement. With your help, we will make sure this does not happen to you.
What products do you currently offer?
Simply click here
to see our current competitively-priced offers. We have several to choose from to meet your needs. Choose the service plan you like. Have your account information handy in order to make the process fast and easy.
Where does your Renewable Energy come from?
Stream Energy’s renewable energy comes from a combination of the following sources: solar photovoltaic, solar thermal, wind power, low-impact hydropower, geothermal energy, biologically derived methane gas, fuel cells, biomass energy, coal mine methane, large scale hydropower, waste coal, distributed generation systems, demand-side management, municipal solid waste, generation of electricity utilizing by-products of the pulping process and wood, and integrated combined coal gasification technology.
What is the difference between R and RH?
R – (Residential) is a residential customer who uses something other than electricity as their winter heating source, i.e. – natural gas heater. These customers will have peak usage during the summer period due to their air conditioning demand.
RH – (Residential Heating) is a residential customer who uses electricity as their winter heating source. These customers will have peak usage during the winter period due to their electric heating source.
How does the customer know if they are an R or RH customer?
This information is located on your current utility bill.
Will Stream offer a different product for R and RH customers?
At this time we only offer an R rate option but some RH customers may still find it advantageous to switch to Stream Energy depending on their personal usage pattern.
Is Stream Energy competitive with the PECO RH rates?
Since RH rates are based on season and usage, it depends on a combination of both. Stream Energy will historically offer savings for low to average usage levels but it will depend on actual usage by season. RH customers should consider their personal usage patterns before switching to Stream Energy.
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