Customer Service
What do I do if the power is out?
First, ensure that you are safe. If there are downed power lines, DO NOT go near them. Also, DO NOT try to restore electricity yourself or touch any equipment. Instead, you still call your local utility company.
What do I do if the gas is off?
First, ensure that you are safe. Also, DO NOT try to restore gas service yourself or touch any equipment. Instead, you still call your local utility company.
Will I receive my energy bill from Stream Energy?
No. You will still receive one bill from your local utility company with your energy charges and your distribution charges. Stream Energy partners with your local utility company to include all of your energy charges that are owed each month on a single bill. That way, it is easy to keep up with and know exactly how much you owe without having to track down multiple bills each month. Pay your full balance each month to your local utility, and they will work with us to make sure the portion of your payment that is meant for Stream Energy is accounted for.
What are Stream Energy’s hours of operation?
The customer service hours of operation are 8 a.m. to 11 p.m. ET, Monday – Friday; 9 a.m. to 6 p.m. ET, Saturday.
How do I contact Stream Energy?
You can contact us at 1-877-369-8150.
Who do I contact if I have billing inquires?
If you have questions about the energy supply charges or the transmission and distribution charges on your bill, you will continue to contact your local utility company just like you always have. For other questions about your rate or contract, you can contact Stream Energy at 1-877-369-8150.
What if I cancel my service with Stream Energy prior to the end of my current contract?
We do not advise cancelling a contract prior to the expiration date, but if the need arises, we recommend you contact our Customer Loyalty Team at 1-877-369-8180 who can help you review your options and make the best decision for you and your family. Our fixed rate agreements typically carry an Early Cancellation Fee that is a fixed amount, depending up on the length of the agreement that you sign. Our variable month-to-month plans, on the other hand, do not carry an Early Cancellation Fee. They are an attractive option for customers looking for flexibility or the ability to cancel at any time.
How can I get help with paying my energy bill?
Stream Energy has partnered with your local utility company. Stream Energy and your local utility understand that there are times when you could use some assistance in meeting your financial obligations. When it comes to your energy bill, we’re here to help. The local utility company handles all Customer Assistance Programs. Contact them to see what options are available to you.
