Simply click here to Enroll for Service and you’re minutes away from becoming a Stream Energy customer.

If you are currently receiving electricity service from another retail electric provider and want to switch to Stream Energy, then be advised that the switching process should take no more than seven days. This depends on you fulfilling certain requirements and Stream Energy being confirmed as your new provider of choice, or if a meter reading just occurred or will occur soon. The switch will not become effective until your next regularly scheduled meter reading, at which time you should expect to receive a Final Bill from your previous provider (NOTE: please make sure you pay that final bill). From that moment on, you will begin receiving your bills from Stream Energy.

To make sure your switch takes place and there are no hiccups in the process, there are certain requirements that may affect your start date: these include satisfying deposit requirements and completing the third-party verification and quality control process.

If you have not yet completed a Third Party Verification and/or Quality Control call, then you may do so by contacting a Stream Energy Representative at one of the following contact numbers:

Third Party Verification: 888-TPV-3540 (888-878-3540)
Quality Control: English: 866-687-5264 Español: 866-687-5265

If you’re a new resident to the State of Texas, or are a first-time homeowner and do not have a previous electricity provider, then simply click here to Enroll for Service. You can get electricity provided at your premise within two business days from the date you signed up for service. This is assuming you have satisfied certain requirements (i.e. paying a deposit if required and completing the Quality Control process).

Quality Control English: 1-866-861-5167
Quality Control Spanish: 1-866-861-5560

All customers who initiate the enrollment process with Stream Energy undergo a credit check. Failure to meet Stream Energy’s minimum requirement will require a deposit to be posted before the switching process can begin. If a deposit is required, then you will need to satisfy the deposit requirement before we can process your enrollment. However, if you are not notified of such during the quality control process, then your enrollment will automatically be processed.

To ensure that your enrollment is not delayed, it is important that you satisfy all credit requirements. If you are required to post a deposit, then you can do so via any of the following procedures:

• If you have questions or would like to pay your deposit via credit or debit card, our representatives are ready to assist you. Please call 1-866-447-8732 to remit payment for deposit.
• If you receive a deposit letter in the mail, then you can remit your payment along with the coupon by mailing it in the self-addressed envelope to:

Attention: Deposit Processing
PO BOX 192746
Dallas, TX 75219

* Please note that paying by mail may delay the processing of your enrollment request.

Victim of family violence: To waive your deposit requirement, please fax a copy of your certification letter from the Texas Council on Family Violence to 1-866-544-0691. This form can be obtained at: http://www.puc.state.tx.us/electric/forms/violence/DepWaivFrm.pdf. All correspondence should include the account holder’s name and Stream Energy account number.

Senior Citizen: You may waive your deposit by providing proof that you are age 65 or older. Until your age information has been verified, your enrollment request will be held, unless your deposit is paid or the requirement has been satisfied by other means. Please fax your proof of age document to 1-866-544-0691.

Low Income: If you qualify for low income assistance and your deposit is greater than $50, you can pay your deposit in two installments. Please fax your low income discount award letter to 1-866-544-0691. Please note that your enrollment request will be held until your deposit is paid or the requirement is satisfied by other means.

Letter of Good Standing: You may have your deposit waived if you are current with all your payments to your current provider and have not had more than one late payment within the past 12 months. If you meet these criteria, you may fax a copy of your payment history from your current provider to 1-866-544-0691.

Power Outage:
If there is a power outage in your area, contact your local Transmission and Distribution Service Provider (TDSP) – they’ll work on restoring power to your premise at their earliest convenience. More likely than not, you’re probably not the only one left in the dark. Please remember that Stream Energy does not read your meter or control the wires in your neighborhood. Under Texas law, that may only be handled by your TDSP. If there are any exposed or downed power lines, do not go anywhere near them. Doing so could result in serious injury or death!

Disconnect for Non-Pay:
If you were disconnected for non-payment, you will need to pay your bill and any applicable reconnection fees in order to be reconnected. Please be advised that it takes anywhere between 24 – 48 hours to have your power restored. Remember, the TDSP performs the reconnection, not Stream Energy personnel. If you have any questions about getting your power reconnected, contact one of our Customer Care professionals at 1-866-447-8732.

If you are suddenly receiving a bill from a company other than Stream Energy and never consented for such, then you may be a victim of slamming. The first thing you should do is to make sure you contact a Stream Energy Customer Care Representative at 1-866-447-8732 and notify them of the situation. We will do everything on our end to regain you as a valued customer.

According to US Census information, did you know that 16% of the American population moves to a new place of residence each year? If you’re in that situation and are moving to a new home or apartment, then contact one of our Customer Care Representatives at 1-866-447-8732. They will be able to assist you in disconnecting power at your old premise and energizing your new place. Please be mindful that this process takes 3 – 5 business days to complete during which time you will have usage from the prior premise.

In order to change the account holder’s name on your Stream Energy account, you must qualify under one of the following criteria:

• Divorce – The first page, last page, and the page determining ownership of the premise is all that we require from you. Please do not send the entire Divorce Decree.
• Death
• Power of Attorney
• Incarceration
• Military Deployment

If you qualify for any of the above-mentioned criteria, then we ask that you complete the following actions:

1. Complete and execute a Letter of Authorization (LOA)
2. Send in a copy of legal documentation demonstrably indicating proof of your qualifying criteria (as stated above).
3. Mail or fax both documents to:

214.800-4414 (fax)
PO Box 192746
Dallas, TX 75219

When enrolling online, there should be a drop-down menu option that allows you to choose the state which issued your Driver’s License. If so, then enter in your pertinent information and you’re good to go. However, if this cannot be done, then it’s okay to leave the field blank – just make sure you have provided us with your correct and legal Social Security information.

The ESI ID number is also known as an Electric Service Identifier. It is a unique number found on every bill (regardless of company) that is assigned to your electric meter(s). It is possible to have multiple ESI IDs with the same service address. Without the ESI ID number, we would not know at which meter you wish to receive Stream Energy’s services.

If you have trouble locating it or need to obtain the ESI ID specific to your premise, then contact your local Transmission and Distribution Service Provider (TDSP) and they’ll be able to give it to you. They may ask for a couple items to verify your information. The contact information for each of the TDSPs is provided below:

• Oncor – 888.313.4747
• Centerpoint – 800.332.7143
• AEP Central – 866.223.8508
• TNMP – 888.866.7456
• AEP North – 866.223.8508

With Stream Energy, you have the opportunity to take matters into your own hands and are empowered with the ability to check all your important account information online. Simply visit us online at https://myaccount.streamenergy.net/ and take control. You can do many things like:

• check the amount you owe on your current bill
• find out the due date
• make a payment
• change your billing address
• and make changes to your personal contact information and much more.

You can select what’s called “Recurring ACH”. That’s where Stream Energy will initiate an automatic deduction from your checking account each month your bill is due. The payment will be withdrawn from your account on the date your bill is due. So, whatever the Bill Due-Date is on your bill, then that’s the date which the funds will be taken. This way, you’ll never have to worry about missing a payment.

You can check to see whether your payment was received and credited toward your Stream Energy balance in real-time by going online and checking your account at https://myaccount.streamenergy.net/.

These are charges the local Transmission and Distribution Service Provider (TDSP) – poles and wires company – assesses to all non-residential or demand meters. They are simply passed through to you, the end-use consumer (where applicable). However, for residential customers, these charges are bundled into your already competitive rate.

There are a number of factors that can affect your bill. Here are a couple quick checks that you can do.

• Some of the largest users of electricity in your home are your refrigerator, your dishwasher, your clothes dryer, and your computer. Most consumers think only the air conditioner is responsible for increased energy usage. Many times, it is these other appliances which still use electricity even when turned off.
• What service plan are you on? Variable Price Plan or Fixed Rate? Now, pull up some bills from a few months ago and see if anything has changed. A Variable Price Plan can change without advanced notice. Remember, a Variable Price Plan may only be right for you if you wish to avoid a contract with an early termination fee. Otherwise, the risk you take is a potential fluctuating rate!
• How much are you paying in cents per kWh? In other words, what is your rate?
• If you have access to last year’s bills, go back and compare last year’s bill for the same month or billing cycle and do an apples-to-apples comparison to see how they match up. Be mindful of your energy rate, any weather anomalies (last year may have been slightly warmer or cooler than this year for the same time period), and any additional changes in your consumption pattern.
• If you feel that your meter may have been read incorrectly, then you are entitled to a meter re-read. You can ask for one by simply contacting your local Transmission and Distribution Service Provider (TDSP) and making a request for such. However, please note that if you ask for a meter re-read, then you may be subject to charges by the TDSP (that is only in the event the results come back correct, confirming that the meter read in dispute is accurate). Also, keep in mind that over 99% of the time this request is made there is no problem with the meter. More often than not another variable is causing the high bill such as an estimated read, varied weather patterns, a behavior change that is affecting usage or something else.

A TDSP Meter Surcharge (or “Advanced Meter System” charge) is a charge that the poles and wires company in your local area charges customers to cover the cost of deploying advanced meters (also known as “smart meters”). These charges are approved by the Public Utility Commission of Texas.

To learn more, visit the Frequently Asked Questions section of one of the following poles and wires companies:

• Oncor Smart Meter FAQs
• CenterPoint Smart Meter FAQs

Your local poles and wires company is the entity that reads your meter on a regular basis and transmits that information to Stream Energy. Stream Energy is in charge of processing the meter read information, generating customer invoices, and providing customer service. If you have questions about a specific meter read or billing cycle, or need further help regarding your bill, then contact one of our Customer Care Representatives at 1-866-447-8723 and they will be able to provide you with further assistance.

One of the best ways to take control of your electricity consumption is to know how much electricity you use. Every electricity meter measures the amount of electricity consumed over a given period of time, typically a Billing Cycle, and each unit of electricity consumed and measured is expressed in kilo-watt hours (or kWh).

When reading your meter, especially if your intent is to compare it to months before or for future reference, it is important to take special note of certain factors that may affect your results, to name a few:

• Average temperature for the period you’re monitoring
• Weather/temperature anomalies or for extended periods of time
• Summer cooling vs. Winter heating

Keeping these factors in mind will help you determine what is causing spikes in your usage and where your electricity dollars are being spent. By regularly reading your meter, you can manage your electricity usage more effectively and gain a better understanding of which appliances or activities are causing a significant drain.

Digital Meters

Very similar to reading the odometer on your car’s dashboard. There are no dials that need to be read, just a simple, easy-to-read digital number.

Analog (Dial) Meters

An analog meter is the most common type being used today. It is called analog because of the five (5) dials used to calculate the total number of kilowatt-hours consumed. Each dial holds a value which together makes up your meter reading. Most meters have five (5) dials with ten numbers (10), beginning from zero (0) and going up to nine (9). The pointer turns in increasing value, sometimes from right to left or left to right, thereby designating the amount of electricity consumed. If you pay close attention, you will notice that every other dial is read in clockwise fashion.

Here’s how to read your analog meter.

Read the dials from right to left. The first dial (or Dial 1) must make a full revolution before the second dial (Dial 2) can move one space. Follow the same order of operations for dials 3 through 5.
Write down the number the pointer has passed, not the number that it is moving toward. Read the first dial clockwise, second dial counterclockwise, and continue to follow the same alternating pattern for the next three dials. If the pointer looks to be covering a number, you can check to make sure it has reached that number by seeing if the dial directly to the right has completed a full revolution. To determine your electricity usage for the month, subtract the previous month’s meter read (as designated on your monthly bill) from this month’s reading.

If you are a current customer of Stream Energy and have received a bill from us, you will find the plan information on the top left-hand column of the bill under the heading “Product Plan”. This will inform you what type of product plan you are on (i.e. Residential Fixed Rate), and under the “Current Stream Charges” section, there is a header that states “Energy Rate”. That is the rate you pay per kWh consumed.

Simply visit us online. Choose the service plan you like. Have your account information handy.

You have made a wise choice by seeking peace of mind and security when it comes to locking in your energy rate. Simply visit us online. Choose the service plan you like. Have your account information handy.

Once you’ve locked into an agreement there is no way to change again before the end of your agreement without paying the early termination fee. Stream Energy makes every effort to provide very competitive options for fixed rate products.

Electricity is a commodity that is traded continuously every day on a market-based exchange. As such, there is much uncertainty and market volatility from one moment to the next. By locking into a fixed rate, you are guaranteed that your rate will not change for the entire length of the contract. Therefore, it is wise to find a service plan that best suits your needs and makes the most financial sense for you and your family.

If you’re in the process of remodeling your premise and are having electrical work done, then in most cases either you or your contractor will need to obtain an electrical permit. These can typically be obtained through your city’s services department.

“Green” refers to the legal description of a minimally-polluting source of electricity generation; examples of Green sources of generation include hi-tech natural gas generators, burning of biomass or landfill gas, whereas, “Clean” refers to a non-polluting source of electricity generation. Examples of Clean include solar, wind, hydro, and geo-thermal sources of generation. Stream Energy’s Green & Clean product goes beyond Green – all the way to Clean, and as such, Stream Energy purchases Renewable Energy Credits from Texas wind generators, a non-polluting electricity source of electricity generation.

• Adjust your spam filter.
• Use an email service provider which allows you to control the settings on your spam filter.
• Add www.streamenergy.net to your white-list or address book to allow our email addresses to enter your inbox. This action may require that you sign up for My Stream Account again.

All customers are welcome to call our Contact Center during any working hours, but the times below offer you the best chance to have a lower wait time during times when our Contact Center is experiencing peak call volumes from our customers:

• Tuesdays 9am to 4pm CST
• Wednesdays 9am to 4pm CST
• Fridays 9am to 4pm CST

A unique number that is assigned to your Stream Energy account. It helps identify your service delivery points and any other pertinent account information with you, the account holder. Keep this number handy when contacting Stream Energy’s contact center or when wanting to make a payment at any of Stream’s online or retail walk-up pay stations.

Electricity consumption as determined by your local Transmission and Distribution Service Provider (TDSP) either in-person or by other electronic means when they read your electric meter each month.

Electricity consumption as determined by actual reading in person after an estimated or incorrect meter read was taken. This is to reconcile any meter read discrepancies and/or disputes. It is likely that the Adjusted Meter Read may occur close to the time the estimated or incorrect meter read was taken or upon the following month’s meter read date.

The amount due to bring your account current.

This plan was created for the budget-minded individual. It provides peace of mind and security for those who are budget-constrained or need to know in advance how much to allocate towards their electricity bills each month.

The physical address to which your monthly Stream Energy bill is sent. Depending on your scenario, the Billing Address may often-times be different than the address where the electricity is being provided. If you are not receiving an invoice each month please contact our Customer Care Department.

Each monthly bill accounts for service provided by Stream Energy for a specified period of time, beginning with a Service Period Start Date and ending with a Service Period End Date. The number of days in each Billing Cycle and the day of the month in which the Billing Cycle relates to is approximately the same each month. However, please note that the Billing Cycle can vary on average between 28 – 34 days – this is mainly due to weekends and holidays.

This is the date the bill is mailed to you, the customer.

Calculates the total amount due for all electric charges based on electric consumption during the specific Billing Cycle. The charges assessed in the Current Bill include all costs related to the provisioning of electricity to your premise and already consumed.

Provides detail regarding the usage and billing for the account.

The amount of taxes charged on specific billing cycle invoice.

This fee is passed through and is charged by your local Transmission and Distribution Service Provider (TDSP) for the disconnection of electrical service at your premise or service delivery end point. The fee is tariff-based and depends on the type of disconnection.

The date whereby Stream Energy suggests payment be received prior to the assessment of any associated late fees. A one-time five percent (5%) late fee is assessed in the event that payment is received after the designated Due Date.

Who you should contact in the event of an emergency or outage.

This amount is calculated by multiplying your electricity consumption (expressed in kWh) by the rate.

A charge assessed to recover a TDU’s costs for energy efficiency programs, to the extent that the TDU charge is a separate charge exclusively for that purpose that is approved by the Public Utility Commission. Acceptable abbreviation: Energy Efficiency.

A unique number that is assigned your premise and identifies your specific service delivery end point to your service address. It is possible to have multiple ESI IDs with the same service address. Without the ESI ID number, we would not know to which meter you wish to receive Stream Energy’s services.

Electricity consumption as determined by your area Transmission and Distribution Service Provider by taking an estimate of your energy usage either by looking at the past history for your premise or by trending your usage over time using historical data. An Estimated Meter Read is typically done in situations where the meter is not easily accessible (either due to obstruction, inclement weather, or potential hazards), thereby preventing the meter reader from getting an up-close and accurate meter read.

Always allow clear access to your meter for the authorized meter reader to perform their responsibilities. Also, DO NOT ever touch or disconnect your meter or you may be subject to tampering charges and fines for doing so by the TDSP and they may even refuse to reconnect electricity to your meter.

The last and final bill for which you will be financially responsible for paying and ensuring you have a zero balance. A final bill may be subject to true-up in which case you may receive another “final bill” from your provider. Failure to make your account current by paying your Final Bill may result in Stream Energy taking further legal and remedial actions toward recovering such expenses incurred by you as a customer. If you wish to have your Final Bill mailed to you at your new address, then please contact Customer Care or make the adjustment online using your My Stream Account at https://myaccount.streamenergy.net/.

Also known as the Gross Receipts Tax, the GRT is imposed on retail electric providers when making sales to customers in incorporated cities or towns with population greater than 1,000 and ranges from 1.997% to 0.581%. This tax reimbursement is applicable in any case of customer tax status.

The total amount of electricity (expressed in kWh) consumed in any given Billing Cycle. This is calculated by subtracting the prior month’s meter read from the current month’s meter read.

The industry standard unit of measurement for which all electricity consuming customers are charged. The accumulation of which in a specified period of time (i.e. Billing Cycle) determines your electricity use and can affect how much you pay for such services.

A five percent (5%) charge assessed on the unpaid balance if said balance is not received by Stream Energy on or before your Due Date.

Unique number that identifies the meter at your service delivery end point. It helps identify which meter is in use and effective with your specific ESI ID.

A unique feature designed to slow down particular meters at premises with traditionally high usage amounts. This helps prevent the meter’s gauges from running too fast between meter reads. To calculate usage, the kWh registered by the meter are multiplied by a number (each meter with said feature has a specific multiplier assigned), the product of which then yields total usage.

Please detach this portion of the invoice and mail it in with your check or money order.

Total of all payments received since the last billing invoice due date.

Also known as the Public Utility Commission Gross Receipts Assessment, it is one-sixth of one percent of gross receipts from rates charged the ultimate consumer in Texas.

Dependent upon the type of plan you have enrolled with Stream Energy, the rate is the multiplier by which the total energy consumption (expressed in kWh) is multiplied by. Rates vary by service plan, TDSP service area, and historical usage specific to your premise.

Set by and assessed by the city/county in which your service location exists.

Any announcements or special notifications will be listed in this area.

The utility that owns and operates the equipment, infrastructure, and facilities that transmit and distribute electricity to your premise – that is, the poles and wires you see outside your residence. The TDSP is responsible for all things pertinent to the servicing of electricity to your premise, including but not limited to reading your meter, disconnecting and reconnecting your power, and responding to emergencies in the event of a power outage.

This is the total amount for which you are responsible to pay to Stream Energy for all electricity services provided (current or past) to you under the specified service plan and applicable terms and conditions.

Please note that even if a portion of your bill is under dispute, you must contact us and pay all or an agreed upon portion of your Total Amount Due.

Calculates the total amount due for all electric charges based on electric consumption during the specific Billing Cycle. The charges assessed in the Current Bill include all costs related to the provisioning of electricity to your premise and already consumed.

Total amount due on due date PLUS five percent (5%) late fee.

This is the total amount for which you are responsible to pay to Stream Energy for all electricity services provided (current or past) to you under the specified service plan and applicable terms and conditions.