In order to change the account holder’s name on your Stream Energy account, you must qualify under one of the following criteria:

• Divorce – The first page, last page, and the page determining ownership of the premise is all that we require from you. Please do not send the entire Divorce Decree.
• Death
• Power of Attorney
• Incarceration
• Military Deployment

If you qualify for any of the above-mentioned criteria, then we ask that you complete the following actions:

1. Complete and execute a Letter of Authorization (LOA)
2. Send in a copy of legal documentation demonstrably indicating proof of your qualifying criteria (as stated above).
3. Mail or fax both documents to:

214.800-4414 (fax)
PO Box 192746
Dallas, TX 75219

When enrolling online, there should be a drop-down menu option that allows you to choose the state which issued your Driver’s License. If so, then enter in your pertinent information and you’re good to go. However, if this cannot be done, then it’s okay to leave the field blank – just make sure you have provided us with your correct and legal Social Security information.

The ESI ID number is also known as an Electric Service Identifier. It is a unique number found on every bill (regardless of company) that is assigned to your electric meter(s). It is possible to have multiple ESI IDs with the same service address. Without the ESI ID number, we would not know at which meter you wish to receive Stream Energy’s services.

If you have trouble locating it or need to obtain the ESI ID specific to your premise, then contact your local Transmission and Distribution Service Provider (TDSP) and they’ll be able to give it to you. They may ask for a couple items to verify your information. The contact information for each of the TDSPs is provided below:

• Oncor – 888.313.4747
• Centerpoint – 800.332.7143
• AEP Central – 866.223.8508
• TNMP – 888.866.7456
• AEP North – 866.223.8508