How do I know how much my energy bill is and when it’s due?
- check the amount you owe on your current bill
- find out the due date
- make a payment
- change your billing address
- and make changes to your personal contact information and much more.
How can I pay my bills each month without having to worry about going online to pay or mailing Stream a check?
I just paid my bill either online or at a pay station. How can I tell if you’ve received it?
What are these additional charges – TDSP charges?
Why is my bill so high? This month’s bill cannot be right! There has to be something wrong. What can I do?
- Some of the largest users of electricity in your home are your refrigerator, your dishwasher, your clothes dryer, and your computer. Most consumers think only the air conditioner is responsible for increased energy usage. Many times, it is these other appliances which still use electricity even when turned off.
- What service plan are you on? Variable Price Plan or Fixed Rate? Now, pull up some bills from a few months ago and see if anything has changed. A Variable Price Plan can change without advanced notice. Remember, a Variable Price Plan may only be right for you if you wish to avoid a contract with an early termination fee. Otherwise, the risk you take is a potential fluctuating rate!
- How much are you paying in cents per kWh? In other words, what is your rate?
- If you have access to last year’s bills, go back and compare last year’s bill for the same month or billing cycle and do an apples-to-apples comparison to see how they match up. Be mindful of your energy rate, any weather anomalies (last year may have been slightly warmer or cooler than this year for the same time period), and any additional changes in your consumption pattern.
- If you feel that your meter may have been read incorrectly, then you are entitled to a meter re-read. You can ask for one by simply contacting your local Transmission and Distribution Service Provider (TDSP) and making a request for such. However, please note that if you ask for a meter re-read, then you may be subject to charges by the TDSP (that is only in the event the results come back correct, confirming that the meter read in dispute is accurate). Also, keep in mind that over 99% of the time this request is made there is no problem with the meter. More often than not another variable is causing the high bill such as an estimated read, varied weather patterns, a behavior change that is affecting usage or something else.
What is a TDSP Meter Surcharge?
To learn more, visit the Frequently Asked Questions section of one of the following poles and wires companies: