Enrolling for Texas Energy Service
How do I become a Stream Energy customer?
Simply click here to Enroll for Service and you’re minutes away from becoming a Stream Energy customer.
How do I switch away from other retail electric companies in Texas?
If you are currently receiving electricity service from another retail electric provider and want to switch to Stream Energy, then be advised that the switching process should take no more than seven days. This depends on you fulfilling certain requirements and Stream Energy being confirmed as your new provider of choice, or if a meter reading just occurred or will occur soon. The switch will not become effective until your next regularly scheduled meter reading, at which time you should expect to receive a Final Bill from your previous provider (NOTE: please make sure you pay that final bill). From that moment on, you will begin receiving your bills from Stream Energy.
To make sure your switch takes place and there are no hiccups in the process, there are certain requirements that may affect your start date: these include satisfying deposit requirements and completing the third-party verification and quality control process.
If you have not yet completed a Third Party Verification and/or Quality Control call, then you may do so by contacting a Stream Energy Representative at one of the following contact numbers:
Third Party Verification: 888-TPV-3540 (888-878-3540)
Quality Control: English: 866-687-5264 Español: 866-687-5265
How do I start service at a new address?
If you’re a new resident to the State of Texas, or are a first-time homeowner and do not have a previous electricity provider, then simply click here to Enroll for Service. You can get electricity provided at your premise within two business days from the date you signed up for service. This is assuming you have satisfied certain requirements (i.e. paying a deposit if required and completing the Quality Control process).
Quality Control English: 1-866-861-5167
Quality Control Spanish: 1-866-861-5560
How do I know whether or not I have to pay a deposit?
All customers who initiate the enrollment process with Stream Energy undergo a credit check. Failure to meet Stream Energy’s minimum requirement will require a deposit to be posted before the switching process can begin. If a deposit is required, then you will need to satisfy the deposit requirement before we can process your enrollment. However, if you are not notified of such during the quality control process, then your enrollment will automatically be processed.
How can I satisfy the requirement to post a deposit before I can become a Stream Energy customer?
To ensure that your enrollment is not delayed, it is important that you satisfy all credit requirements. If you are required to post a deposit, then you can do so via any of the following procedures:
- If you have questions or would like to pay your deposit via credit or debit card, our representatives are ready to assist you. Please call 1-866-447-8732 to remit payment for deposit.
- If you receive a deposit letter in the mail, then you can remit your payment along with the coupon by mailing it in the self-addressed envelope to:
Attention: Deposit Processing
PO BOX 192746
Dallas, TX 75219
* Please note that paying by mail may delay the processing of your enrollment request.
Are there any waivers or other types of assistance for customers required to pay a deposit?
Victim of family violence: To waive your deposit requirement, please fax a copy of your certification letter from the Texas Council on Family Violence to 1-866-544-0691. This form can be obtained at: http://www.puc.state.tx.us/electric/forms/violence/DepWaivFrm.pdf. All correspondence should include the account holder’s name and Stream Energy account number.
Senior Citizen: You may waive your deposit by providing proof that you are age 65 or older. Until your age information has been verified, your enrollment request will be held, unless your deposit is paid or the requirement has been satisfied by other means. Please fax your proof of age document to 1-866-544-0691.
Low Income: If you qualify for low income assistance and your deposit is greater than $50, you can pay your deposit in two installments. Please fax your low income discount award letter to 1-866-544-0691. Please note that your enrollment request will be held until your deposit is paid or the requirement is satisfied by other means.
Letter of Good Standing: You may have your deposit waived if you are current with all your payments to your current provider and have not had more than one late payment within the past 12 months. If you meet these criteria, you may fax a copy of your payment history from your current provider to 1-866-544-0691.