Texas Electric Service Provisioning
My power was disconnected. How long does it take to get my lights back on?
If there is a power outage in your area, contact your local Transmission and Distribution Service Provider (TDSP) – they’ll work on restoring power to your premise at their earliest convenience. More likely than not, you’re probably not the only one left in the dark. Please remember that Stream Energy does not read your meter or control the wires in your neighborhood. Under Texas law, that may only be handled by your TDSP. If there are any exposed or downed power lines, do not go anywhere near them. Doing so could result in serious injury or death!
Disconnect for Non-Pay:
If you were disconnected for non-payment, you will need to pay your bill and any applicable reconnection fees in order to be reconnected. Please be advised that it takes anywhere between 24 – 48 hours to have your power restored. Remember, the TDSP performs the reconnection, not Stream Energy personnel. If you have any questions about getting your power reconnected, contact one of our Customer Care professionals at 1-866-447-8732.
Why am I receiving bills from another company? I thought I was still with Stream Energy. What happened?
I am a current customer and am moving to a new house/apartment. How can I transfer my electric services?